How Medical Conditions Can Impact Your Water Bills – And How to Get Support

For many individuals with medical conditions, the need for increased water usage can lead to unexpectedly high water bills. Conditions that require frequent washing, such as dialysis or managing incontinence, often result in households consuming more water than average. Understanding how these circumstances affect your bills is essential, as is knowing what support is available to help manage these costs.

The Impact of Medical Conditions on Water Usage

Certain medical conditions necessitate increased water consumption. For example, those undergoing dialysis may require more frequent washing of equipment and personal hygiene practices. Similarly, individuals dealing with incontinence may need to wash clothing and bedding more often. These added demands can lead to significant increases in monthly water bills.

Support Through the WaterSure Scheme

The WaterSure Scheme, provided by United Utilities, is designed to support households that have high water usage due to medical needs. This scheme can help limit the maximum amount charged for water bills, making them more manageable for those who qualify.

Who is Eligible?

To be eligible for the WaterSure Scheme, you must meet the following criteria:

  • You must have a water meter.

  • You receive certain benefits, such as Universal Credit, Pension Credit, or other qualifying benefits.

  • You have a valid reason for needing more water, such as a medical condition.

How to Apply

Applying for the WaterSure Scheme is straightforward. You can begin by filling out an online application form on the United Utilities website. If you have any difficulties, our team at Citizens Advice East Lancashire is here to help. We can guide you through the process and answer any questions you may have about your eligibility.

For more detailed information on applying, visit the United Utilities page here: United Utilities WaterSure Scheme.

Additional Support Available

In addition to the WaterSure Scheme, individuals may explore other support options available through the United Utilities Trust Fund. This fund offers financial assistance to customers facing hardship, helping to alleviate the burden of high water bills. Find more about it here: https://www.uutf.org.uk/getting-help/application-form/

If you're interested in learning more about these programs or need assistance with applications, don’t hesitate to reach out to us. Our outreach sessions are available:

  • Monday: 9:00 am to 12:00 pm (no appointment needed) at Burnley, Centenary Way, Croft St (Calico Building), BB11 2ED

  • Wednesday: 9:00 am to 12:00 pm (no appointment needed) at Burnley, DownTown Community Grocery, CharterWalk Community Centre, BB11 1AD

  • Thursday: 9:00 am to 12:00 pm (no appointment needed) at Burnley, Centenary Way, Croft St (Calico Building), BB11 2ED

This support is specifically for United Utilities customers living in Burnley or Pendle.

By understanding your water needs and exploring available support, you can take control of your water bills and focus on your health and well-being.

Milen Kolev