What Happens If You Don’t Pay Your Water Bill? Steps You Can Take Before It’s Too Late

Falling behind on your water bills can happen to anyone, but it’s important to understand what could happen if they go unpaid and what you can do to avoid further debt. By seeking help early, you can manage your situation before it becomes overwhelming.

What Happens If You Don’t Pay?

If water bills go unpaid, water companies have the right to take action. Here's what could happen:

  • Reminder Letters: You’ll receive reminders or warning letters about the unpaid bill.

  • Debt Collection: If the bill remains unpaid, your water company may pass your debt to a debt collection agency, which can result in additional fees.

  • Court Action: In serious cases, you may be taken to court

Unlike energy companies, water suppliers cannot disconnect your water supply for unpaid bills. However, the financial consequences can still be severe, including damage to your credit score.

Steps to Take Before It’s Too Late

If you're struggling to pay, it's crucial to take action early. Here are some steps you can take:

  1. Contact Your Water Company: Reach out to your water company as soon as you realize you’re struggling to pay your bill. They may be able to offer a payment plan or spread the cost into smaller, more manageable payments.

  2. Apply for Financial Help: Many water companies provide access to schemes like WaterSure for people with medical conditions or large families who use a lot of water. This scheme can help cap your bills at a fixed rate.

  3. Seek Support from United Utilities Trust Fund: If you’re a United Utilities customer and facing financial hardship or already have water debt, United Utilities Trust Fund may be able to help you clear your arrears and get back on track.

How to Get Help

It’s always better to seek support sooner rather than later. Our advisors at Citizens Advice East Lancashire can help you explore all the available options, including applying for different schemes, setting up a payment plans, or accessing United Utilities Trust Fund for additional financial aid.

We also offer outreach sessions for United Utilities customers living in Burnley or Pendle. Feel free to drop by:

  • Monday: 9:00 am to 12:00 pm (no appointment needed) at Burnley, Centenary Way, Croft St (Calico Building), BB11 2ED

  • Wednesday: 9:00 am to 12:00 pm at Burnley, DownTown Community Grocery, CharterWalk Community Centre, BB11 1AD

  • Thursday: 9:00 am to 12:00 pm at Burnley, Centenary Way, Croft St (Calico Building), BB11 2ED

You can email us at waterproject@cael.org.uk or visit our website for more information: www.cael.org.uk.

Remember, taking action early can save you from the stress of increasing debt. Contact us today to get the help you need.

Milen Kolev