We’re hiring! Join us as a Help to Claim Adviser

This role requires provision of telephone/webchat support to clients seeking help with first-time Universal Credit claims.

Role Details

Role: Help to Claim Adviser

Hours: 35 hrs/week (Part-time considered)

Location: Hybrid (Home/East Lancashire)

Salary: £24,078.60

Key Skills Needed:

• Strong communication & empathetic listening skills
• Ability to calculate benefit entitlements accurately
• Comfortable using digital tools and resources

You will calculate accurate benefit entitlements and, where appropriate, signpost and refer clients for additional help.

Additional Requirements

• You will need to comply with the Advice Quality Standard, stay current with legislation, policies, and procedures, and undertake relevant training in line with a personalised learning and development plan.
• You must have a secure, reliable internet connection and a willingness and flexibility to work hours between 8am and 6pm.

Deadline: Apply by 08/11/2024

For more information and application pack, contact: lori.stewart@cael.org.uk