Avoid Paying Someone Else's Water Bill: Why You Must Inform Your Water Company When Moving
Moving home is a busy time, and it's easy to overlook the small details. However, forgetting to notify your water company about your move can lead to a costly mistake: paying for water at your old address long after you've left.
Why Is It Important to Inform Your Water Company?
If you don’t tell your water company that you’ve moved out, your account remains active. This means you could be billed for the water used by the new occupants, and those charges can quickly add up. Worse still, resolving the issue could take time, adding stress to what should be a fresh start in your new home.
How to Avoid Extra Charges
To avoid these unwanted bills, simply inform your water company of your move. Most companies allow you to provide a final meter reading and update your account details online or via phone. If you have any issues doing this, Citizens Advice East Lancashire is here to help guide you through the process.
Contact Us for Help
If you’re unsure about the process or have any questions, don’t hesitate to get in touch. Our team at Citizens Advice East Lancashire is ready to assist you with ensuring your move goes smoothly without any surprises on your water bill.
United Utilities customers can also get help with understanding their bills and managing payments through the United Utilities Trust Fund. We’re here to help you access this support and make sure you're not left in the dark about your water costs.
You can email us at waterproject@cael.org.uk or visit our website for more information: www.cael.org.uk.
We also have outreach sessions for Contact Us for Help
If you’re unsure about the process or have any questions, don’t hesitate to get in touch. Our team at Citizens Advice East Lancashire is ready to assist you with ensuring your move goes smoothly without any surprises on your water bill.
United Utilities customers can also get help with understanding their bills and managing payments through the United Utilities Trust Fund. We’re here to help you access this support and make sure you're not left in the dark about your water costs.
You can email us at waterproject@cael.org.uk or visit our website for more information: www.cael.org.uk.
📍 United Utilities customers living in Burnley or Pendle can visit us in person at our Burnley office Centenary Way, Croft St, (Calico Building), BB11 2ED no appointment needed