How Medical Conditions Can Affect Your Water Bills – And How to Get Help

For individuals with medical conditions, increased water usage can lead to unexpectedly high water bills. Conditions such as dialysis or managing incontinence often result in households using more water than average. Understanding how these factors affect your bills and knowing what support is available is crucial.

The Impact of Medical Conditions on Water Usage

Certain medical conditions require higher water consumption. For example, those undergoing dialysis may need to wash equipment and practice personal hygiene more frequently. Similarly, individuals dealing with incontinence often need to wash clothing and bedding more often. These extra needs can significantly increase water bills.

Support Through the WaterSure Scheme

The WaterSure Scheme, provided by United Utilities, helps households with high water usage due to medical needs by capping their water bills. This makes it easier for those who qualify to manage their water costs.

Who is Eligible?

To qualify for the WaterSure Scheme, you must meet these criteria:

• Have a water meter.

• Receive certain benefits, such as Universal Credit, Pension Credit, or other qualifying benefits.

• Have a medical condition that requires more water.

How to Apply

Applying for the WaterSure Scheme is simple. Fill out the online application form on the United Utilities website. If you need assistance, Citizens Advice East Lancashire is here to help. We can guide you through the process and answer any questions you may have about eligibility.

For more information, visit the United Utilities WaterSure Scheme page.

Struggling with Water Bills?

If you're finding it difficult to manage your water bills or debt, the United Utilities Trust Fund can provide financial assistance. Visit their website for more details and find out how they can help.