How to Set Up Your Water Bill

Setting up your water bill is an essential step when you move into a new home, especially for students. Understanding the process will help you avoid any surprises and ensure that your water supply is properly managed. Here’s a simple guide to help you through the steps.

1. Check if You Have a Water Meter

First, find out whether your property has a water meter or is on a fixed charge system. A water meter measures the amount of water you use, meaning you pay based on your consumption. If your home doesn’t have a meter, you’ll likely pay a fixed annual fee.

2. Identify Your Water Supplier

Next, you’ll need to identify your water supplier. In the UK, different regions have different water companies. You can usually find out who your supplier is by checking your tenancy agreement or asking your landlord. You can also visit the Consumer Council for Water website to locate your water supplier.

3. Contact Your Water Supplier

Once you know your supplier, contact them to set up your water account. You can typically do this online, over the phone, or via email. Be prepared to provide your personal details, including your name, address, and contact information. You may also need to provide the start date of your tenancy.

4. Provide Meter Readings (If Applicable)

If your home has a water meter, take a meter reading as soon as you move in. This initial reading is crucial for establishing your water usage from the start of your tenancy. You’ll need to provide this reading to your water supplier when you set up your account.

5. Understand Your Billing Cycle

After your account is set up, familiarize yourself with your billing cycle. Water bills can be issued quarterly or annually, depending on your supplier. Knowing when your bills are due can help you budget your finances better.

6. Set Up Payment Methods

Lastly, set up your preferred payment method. Most water suppliers offer various payment options, including direct debit, online payments, and pay-as-you-go options. Choose the method that works best for you and make sure you keep track of your payments.

Contact Us for Help

If you have questions about setting up your water bill or need assistance with any aspect of your water services, Citizens Advice East Lancashire is here for you. We can provide guidance on understanding your bills and managing your water supply effectively.

United Utilities customers can also benefit from the United Utilities Trust Fund, which offers financial assistance to those struggling to pay their water bills. Let us assist you in finding the right support.

You can email us at waterproject@cael.org.uk or visit our website for more information: www.cael.org.uk.