Struggling to Pay Your Water Bill? Here’s What You Can Do

If you’re having difficulty paying your water bill, you’re not alone. Many people face financial challenges, and it’s important to know that there are options available to help you manage your costs. Here’s a step-by-step guide to getting the support you need.

1. Assess Your Situation

Start by reviewing your finances to understand how much you can afford to pay. Look at your total income, expenses, and any other bills you have. This will help you determine how much assistance you might need.

2. Contact Your Water Supplier

Reach out to your water supplier as soon as you know you’re struggling to pay your bill. United Utilities and other providers have dedicated teams to assist customers facing financial difficulties. They can discuss your options, including payment plans and support schemes available to you.

3. Explore Payment Plans

Many water companies offer flexible payment plans that allow you to spread the cost of your bill over time. This can make it more manageable to pay your bills without causing additional stress. Ask your supplier about the options they offer.

4. Look for Discounts and Support Programs

United Utilities has various support schemes that may be able to help you, including:

  • WaterSure Scheme: If you have a water meter, this scheme caps your bill at a certain amount, provided you meet specific criteria (e.g., medical conditions or large families).


    Get help from United Utilities Trust Fund:

    This fund offers financial support to customers who are struggling to pay their bills due to unforeseen circumstances. You can apply for a grant to help with your water bills.

5. Seek External Support

If you need additional help, consider reaching out to organizations like Citizens Advice East Lancashire, which can provide guidance on financial management and support services. They can help you navigate your options and access further assistance.

Don’t hesitate to seek help if you’re struggling to pay your water bill. There are resources available to support you through this difficult time.

Contact Us for Help

If you have questions about your water bill or need assistance navigating your options, Citizens Advice East Lancashire is here for you. We can help you explore payment plans, discounts, and support programs.

United Utilities customers can also benefit from the United Utilities Trust Fund, which provides valuable assistance for those struggling with their water bills. Let us help you find the support you need.

Outreach Sessions:

If you're in the Burnley or Pendle area, feel free to visit us at our outreach sessions:

  • Monday: 9:00am to 12:00pm (no appointment needed) at Burnley, Centenary Way, Croft St, (Calico Building), BB11 2ED.

  • Wednesday: 9:00am to 12:00pm at Burnley, DownTown Community Grocery, CharterWalk Community Centre, BB11 1AD.

  • Thursday: 9:00am to 12:00pm at Burnley, Centenary Way, Croft St, (Calico Building), BB11 2ED.

You can email us at waterproject@cael.org.uk or visit our website for more information: www.cael.org.uk.

Milen Kolev