Why You Must Inform Your Water Supplier When Moving

Moving home can be a hectic experience, and it’s easy to overlook some important details. However, forgetting to notify your water supplier about your move could lead to an expensive mistake: continuing to pay for water at your old address long after you've moved out.

Why Is It Important to Inform Your Water Supplier?

If you fail to inform your water supplier that you’ve moved out, your account remains active. This means you could be billed for the water used by the new occupants of your former property. The charges for this can quickly accumulate, leaving you with an unexpected and unnecessary bill. Furthermore, sorting out this issue can take time, causing added stress during what should be an exciting time in your new home.

How to Avoid Extra Charges

To prevent being charged for someone else’s water usage, it’s essential to notify your water supplier as soon as you move. Most water suppliers allow you to submit a final meter reading and update your account details either online or over the phone. This will ensure your account is closed properly and that you’re only billed for the water you used while living at the property.

If you encounter any difficulties or need assistance with the process, Citizens Advice East Lancashire is available to guide you through the steps and help resolve any issues.

By keeping your water supplier informed, you can avoid unnecessary charges and enjoy a fresh start in your new home without the added stress.

If you’re struggling with water bills or debt, the United Utilities Trust Fund may be able to help. They offer financial support to eligible customers facing difficulties with their water payments. Visit their website for more information and to see if you qualify for assistance.